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Enterprise Portal + Launchpad: Applications do not start

Christian_Gaert
Participant
0 Kudos

Dear Experts,

after upgrading the backend system (HCM) to EHP8 we are facing the following issue:

1. Starting SAP-Portal

2. Launchpad is displayed

3. Link in Launchpad is selected.

4. Loading animation is shown, but nothing happens. Application won't start. It is the same, when the launchpad entry is a URL/Link.

It seems as if the communication between Portal and Backend works but not vice versa.

Developer tool in Microsoft Edge shows, that there seems to be no response from the backend.

Any ideas, suggestions on how to solve this issue or how to analyse it further?

Thanks in advance, best regards

Chris

Accepted Solutions (1)

Accepted Solutions (1)

Christian_Gaert
Participant
0 Kudos

Problem solved: in the WD-Application-Configuration there was a customer theme. After removing the theme it worked just fine. And after rebuilding the theme in theme designer it could be added again to the configuration.

Answers (1)

Answers (1)

sriramsbg
Active Contributor
0 Kudos

Hi Chris

Is it possible to do the restart of portal instance and then try again in different browser, Portal UME pointed in the backend system?

Regards

SS

Christian_Gaert
Participant
0 Kudos

Hi,

thanks for your reply. We have already restarted the portal several times. And also we have tried with several browsers. UME and connection to the backend system is up and running. Login and the launchpad (which is a web dynpro application in the backend) are just fine. The problem arises when you click on a launchpad entry, then nothing happens except for the loading animation.

Best regards

Chris

sriramsbg
Active Contributor
0 Kudos

Hi Chris

Could you share the version details of Portal? if possible enable the http trace

Regards

SS

Christian_Gaert
Participant
0 Kudos

Hi SS,

in the meantime, we found out, that it works with the SAP-Standard-Portal-Role and Launchpad. Means, there's no general connection problem but it seems as if something is wrong with the customer launchpad, wd application configuration or portal role.

Best regards

Chris