Email triggering for "Created" status

[Former Member]

Dear All,

I have implemented service desk. When message is created from satellite system it triggers mail to all super users for that server according to Sold-to part BP maintained in IB52.

But in my scenario 2-3 different locations are using same server. Super users want to get mails only for the issue created from their respective location.

How can I bifurcate mails according to location of end user even though server is same and thus installation no. is also same?

Please help!

Rears,

Nikhil

[Former Member]

Hi Nikhil,

Could you please let me know the steps for implementing the following:

When message is created from satellite system it should triggers mail to all super users for that server according to Sold-to part BP maintained in IB52.

Regards

Shiv

[Former Member]

Is developement necessary for this email triggering?

In other words: can we achieve this by configuration only?

Thanks!

[Former Member]

Hi,

It does require Z development. If you have only one sold to part for individual server then it can be done through customizing.

Nikhil

[Former Member]

Hi Shiv,

Is location of your super user same? If it is then group mail id will solve your problem. You must have assigned BP in IB52, right?

Nikhil

[Former Member]

Hey Nikihil,

can you please explain me, how you made it that when message is created from satellite system it triggers mail to all super users for that server according to Sold-to part BP maintained in IB52

thanks a lot

Dirk

dkohlen AT web.de

[Former Member]

Hi Dirk,

You need to maintain group mail id of super users in sold-to party BP.

Reward for useful answer.

Regards,

Nikhil

[Former Member]

Hey ,

This involves Z Development if you are ready for it...

You need to implement BADI Order_save or BADI EXEC_METHODCALL_PPF....

Your End users BP can have an additional Attribute called region.....

so within this badi you need to find out which region the user had reported the prblm and then send the Email externally progmatically....

Please Reward for usefull post..

Regards,

Anand Rangarajan

[Former Member]

Thank You Anand,

I will talk to my ABAPer regarding BAdi. But if I use region then it will give me name of the states. In my case in the same state 2-3 plants are there. Super wants to get message for his plant only.

Location of user I have maintained in SU01 under building field. Can I make use of that? That would be more precise than region.

What do you think?

Regards,

Nikhil

[Former Member]

Hey Nikhil,

Remember the Support Msg gives you BP of the end user...

If BP of end user has role employee and if the user-id is assigned to it in employee role, then using FM

BP_CENTRALPERSON_GET to get user-id..

Now u can get the other details for the relevant user and program your logic..

Reward for usefulll points...

Regards,

Anand

[Former Member]

Hey Nikhil,

How abt rewarding with points and close this thread if you issue is resolved..

Reward points for usefull posts..

Regards,

Anand....

[Former Member]

Hi Anand,

Points have been rewarded. Thank you for your tomely support.

Regards,

Nikhil

[Former Member]

Dear Anand,

Using this function module I Got the PERSON_ID , BU_PARTNER_GUID only , How Can I get the BP Details (Region Field) of one particular user

Points would be rewarded.

Thanks & Regards

Nirmal

[Former Member]

Hi Anand,

We have done it without implementing BAdi. We just maintain Z table.

How can I assign two logics for same action?

Thank you for your help.

Regards,

Nikhil

[Former Member]

hi

Edited by: Nikhil Bannore on May 19, 2008 3:24 PM

[Former Member]

Hi Anand,

I need your help. While creating message from R/3, I am getting error "message 513, message no. is not created"

Even though message gets created in solman but with some differnt no. range and no ext. ref. number is maintained in message.

But this is not the problem with other satellite system.

What could be the reason?

Regards,

Nikhil

[Former Member]

Hi Nikhil ,

i have to configure the service desk , so can u please guide me how to configure the service desk

waiting for ur replay

Cheers

Gopal Rao.