Email Activities in Service Request

[rajiv_juarbal]

Hi Everyone,

When creating/sending an email in the Ticket(Service Request), which node of the SR are the details of the email stored? Because I tried parsing the BusinessTransactionDocumentReference node of the SR after creating/sending a couple of emails but only 1 email reference is stored, only the 1st one. I used the Count function and it only returned 1. Any ideas?

Regards,

Rajiv

[TomK]

Hi Rajiv,

did you also have a look at the node ServiceRequest.EmailActivityReference?

Best regards

Tom

[rajiv_juarbal]

Yes, I tried all reference nodes. But to no avail, the details I'm looking for are not in those nodes.

Regards

Rajiv