Dissappearing comments in SAC

[kschauer]

Hello ,

our data point comments and the comments in the comment column of our planning template  dissapeared overnight. The comment column is now empty.

1. What ist the cause of this and how can we retrieve the comments again, they must be somewhere  ? 

2. How can we avoid this ? 

Anyone experienced similar problems with SAC. 

THank you !

[Lisa_Sun]

Hi @kschauer ,

Sorry for mis typo, please refer to my reply.

Best Regards

Lisa Sun

[Lisa_Sun]

Hi @kschauer,

[Lisa_Sun]

Hi @kschauer ，

Is there jobs scheduled and run for the model before the comments disappearing?

Can you try to add a comment and see if it can be displayed？

You can also check from the browser (inspect-->network) to find the comment request--getDataPointThread to check if there's comments returned from backend:

Best Regards

Lisa Sun

[richard_kilian]

Hi Lisa Sun, indeed the comment request seems to be present and active.

[Lisa_Sun]

Hi @richard_kilian,

You can see from the request that the commentModel is empty, that means there're no comment returned from backend for the request.

You can check if you have adjust the filter for the table which will change the context of comments  and result in no comment returned.

You can also check if the backend works by adding a comment and to see weather it is returned. If not, it should be a bug.

Best Regards

Lisa Sun