disabling the category field

[Former Member]

Hi All,

In support message we do not want category to be displayed. Can it be possible to disable the category field in Support message so that user will not be able to select any category there.

Thanks in advance.

Tripti

[Former Member · Accepted solution]

Dear Tripti,

The only solution for this is to create a transaction variant for the same using Tcode SHD0.

so you can hide the field category and activate this variant of CRMD_ORDER or service desk ticket.

This will solve your purpose.

Pls assign pts.

[Former Member · Accepted solution]

Hi Prakhar,

Can you please explain in proper steps how can we do this.

Thanks

Tripti

[Former Member · Accepted solution]

Hi

Instead of disabling the catgory field in support message can we delete all the categories in drop down box category only in support message so that no catgory shud come in the drop down.

but category should not get deleted from change request screen.

can we do that.

please let me know.

Thanks

Tripti

[Former Member]

solved