Digital Signature - Attribute-History Error

[Former Member]

Hi everyone,

I wanted to ask if somebody also had the same error: I developed a signature strategy and customer documentation type and tested it. Everything went fine and was correct.

Now the customer started the signatureprocess successfully. Now the problem: We have one document (same type as the others), everyone signed, the signature with the persons are recorded in the history and in the history the signature process is ended. But the document does not reach the defined end status "approved" because in the last changes are not saved. When I click on the document SolMan tells me that the document is in the signature process

Is this a bug?

Regards

Miriam

[Former Member]

Hi Miriam,

Please check the status schema you have defined for the document status.

We are using Digital Signature with 7 approval groups and it works without any issues.

Regards,

Mownika

[Former Member]

Hello Mownika

the status schema is correct. It works for all other documents in the project. The problem is that in the history the signatures are executed but in the overview the last change stops at the creator of the document (first signature).

That is weird.

Should I open a ticket, any suggestions?

Miriam