Difference in output from CR vs CR Runtime

[carmine1]

Using Crystal Reports 2013 SP6, Ver 14.1.6.1702

I design a label in CR to be 1.1" tall and 2.50" long. When I print it directly from CR designer, it prints as desired - 1.1" by 2.50".(that is, the printer automatically cuts the label from the continuous label stock at 2.50" long).

Our users use an app called Report Runner Viewer ("RRV" - formerly Jeff-Net Report Runner - https://reportrunner.com/products) to display and print CR reports without requiring CR to be installed; my understanding is that RRV makes use of the CR runtimes to both display and print reports. If I generate and print the same label from within RRV, it also prints correctly.

However, when printed by way of RRV's command line option, it prints 3.5" long, which is the default length set in the printer driver that is being used (Brother QL-820NWB). I have reached out to Brother Support to find a way to change the default length, but that does not explain why I am having this issue. I have also reached out to the RRV team to see if they can explain.

Any thoughts would be appreciated.

[DellSC]

I changed the tag on your question to "SAP Crystal Reports, version for Visual Studio", which is the correct tag for questions about the .NET SDK and runtime. The "SAP Crystal Reports" tag is for questions about general report design and how to work with the SAP Crystal Reports desktop software.

-Dell

[carmine1 · Accepted solution]

Thanks everyone for taking the time to read and/or respond to this request.

The issue has been resolved. Without throwing them under the bus, I would place the blame with the Brother printer driver - there are two routes to get to the same printing preferences window: going in via route 1 seems to have no actual impact, whereas taking route 2 does.