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Difference between Support desk and service desk

Former Member
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Hi All,

Could you please let me know the exact difference between support desk and service desk.

Infact i am looking forward for good material or doc depicting their functionality aspects.

I will reward points for sure.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Both terms are the same..

They can be used interchnagebly..

Reward points for helpfull answer

Former Member
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Please provide me good doc's also.

Former Member
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https://websmp209.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000633637&;

Click on Presales and IT manager.

Go thru all the four documents there..

Message was edited by:

Anand Rangarajan

Former Member
0 Kudos

Hi Prakhar,

here's a good site for Service Desk docs.

https://websmp105.sap-ag.de/solutionmanager

go to Media Library, technical papers, look for Service Desk Additional Information document.

Hope this helps

Salpi

Answers (0)