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Desktop agent error while installing in new laptop

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Hello friends I am facing error with Desktop agent, I made chrome as default but still desktop agent taking ie11, but ie11 uninstalled how to change Renderer as Chrome

carina0101
Participant
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Hi Suresh

I had tthe same situation bot1.png and the problem is the message "Waiting for user to enter credentials"

I solved like this:

1- Delete the bot bot-2.png

2- Run Bot again

3- Now, the desktop agent will request you to enter credentials again and you will be able complet it.

Best, Carina.-

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Hi Carina,

I did delete agent and tried login with credentials Desktop agent still its same

Accepted Solutions (0)

Answers (2)

Answers (2)

jamesnalapall
Explorer
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Hi Team

i am not able to see any software to install

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Hello,

In order to use Edge for the renderer, you need to install the component WebView2.

You can find more information in this documentation: https://help.sap.com/docs/IRPA/6b9c8e86a0be43539b670de962834562/23dc722b195940af96941bb8ce14dda6.htm...

You need to install this new component with the admin rights, as described in this SAP Note:
https://launchpad.support.sap.com/#/notes/3190677

Let me know if you need further help on this issue.

Thanks a lot and best regards,

Baptiste

jamesnalapall
Explorer
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Hello Baptiste,

Requesting your help, in deployments on desktop agent.

when I clicked in the software,

i am getting this page, but I don't see the software required to download. can you help me with the links

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Hi Baptiste SAINT-ANDRE,

After installation webview2 still showing Renderer ie11

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Hi ! Did you restarted the computer after the installation ?

Did you check if the component is well installed based on this KBA ? https://launchpad.support.sap.com/#/notes/3190677

Baptiste

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Hi,

I encounter similar issue even webview2 was already installed.

Regards,

Jeorge