Delete or remove a Solution - possible?

[DanM]

Hi,

We have a CSL deployed to a customer tenant that I believe is causing problems and errors.

How can I remove it?

I logged into their tenant in Cloud Applications Studio and deleted the solution which seemed to succeed but the errors are still there.

Is there any way in the tenant to see what bespoke solutions are active in it and delete them?

[Former Member · Accepted solution]

Hi Daniel,

If that solution still available into your cloud studio than try this may be this will help you

1) .Open that solution and go to Administration --> Implementation Manager option.

2) Now under the current version "Solution Enablement for Business User in Cloud Solution"  click on "Disable" button to disable from cloud for customer.

After try and check any error occur i don't know is it working or not.

Regards,

Mithun

[DanM · Accepted solution]

Hi,

I tried that already and it says the solution "cannot be enabled in the front end application" - this shows as an error.

I'm not sure why the error is cannot be enabled as opposed to disabled but I can only assume that's a typing error by whoever made the message.

[HorstSchaude · Accepted solution]

Hello Daniel,

I wonder how you are able to remove the solution.

This is normally only possible in the dev tenant, but you mentioned you already deployed it somewhere.

To remove a solution from a test or prod tenant you need to raise an incident.

In dev tenant just right click on the solution in "My Solution" and choose "Delete Solution".

HTH,

    Horst

[DanM · Accepted solution]

Hi,

I logged into the production tenant with Cloud Applications Studio, selected the solution and clicked "Delete". This appeared to work and the solution disappeared.

However, I'm not convinced it's actually removed it from the tenant. In fact the errors are still showing on the tenant so I think it's still there.

[HorstSchaude · Accepted solution]

Hello Daniel,

Hmm, for me only the "PreProduction" shows the "Delete" entry enabled.

Whatsoever, You're right the solution is not removed in total.

Furthermore, the steps now needed can only be done from the backend.

So, sorry to say, but you need to raise an incident.

Sorry,

   Horst