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Delete Incorrect workitem from user's inbox

Former Member
0 Kudos
637

Hello,

A workitem was logically removed from user's inbox few days back but it goes into user's Incorrect entries folder.

How I can remove this workitem from his inbox. I tried SWWL but it is not removing Logically deleted entry from inbox.

Regards

Arpit

Accepted Solutions (0)

Answers (2)

Answers (2)

SandySingh
Active Contributor
0 Kudos

Hello Arpit

You should never use SWWL in production. Instead try to logically delete the workitem via SWIA.

You should try to run TX- SWI1_RULE for these incorrect workitems to see if you can assign them to correct agents.

Refer to LAST response in below thread

http://scn.sap.com/message/9262962#9262962

Regards

Sandy

Former Member
0 Kudos

Hi Arpit

Take another look at SWWL, make sure you've deleted the right entry.

I find this transaction always works 100% provided you've identified the correct entry for deletion.

Regards

Arden