One of my user reported that Web Intelligence Rich Client gives a Database Error when I try to refresh a query. Attached the error message.
We have below version of BO and we have SQL Server as the backend DB. All the notes are refering to Oracle DB. Please suggest.
SAP BusinessObjects BI Platform 4.1 Support Pack 6 Patch 1
First thing I would check is, if the TNSPing is working from that system or not? If the report is working via BI Launchpad or not?
If it works in BI Launcpad, see if you can import the universe in UDT/IDT and test the connection.
If this is a problem with client tools, I would say try to do a repair for the client tool. See if that fixes it?