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Dashboard Design 2011 upgrade - install error

Former Member
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I downloaded SAP Crystal Dashboard Design 2011 upgrade - order #17580616724.

I extracted the files. The setup didn't start so I tried to run setup.exe and got the following error message "Microsoft Visual C++

Program:c:\...\SAP Crystal Dashboard Design 2011\51041024_CDD\DATA_UNITS|Xcelsius\setup.exe

This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

What do I have to do to get it installed?

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
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Hi Gary,

Did you find a solution to this problem?  I am getting the same error message.


Thanks

tracyn
Advisor
Advisor
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If you are running Windows 7, try running the setup.exe as Administrator.

Former Member
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I am running on XP SP3 and I did try running the instal logged in as administrator but still got the error message. SAP Support suggested uninstalling Visual C++ and then running the instal but I was unable to uninstall Visual C++ even as adminstrator.

Edited by: GaryCan on Dec 7, 2011 6:55 PM

tracyn
Advisor
Advisor
0 Kudos

It's possible you might be missing a hotfix on your OS. Take a look at these MS KBs:

http://support.microsoft.com/kb/307817/en-us

http://support.microsoft.com/kb/884538

Also, do you have any anti-virus software running? Try disabling that and run the .exe file again. Do you face this issue when running it through command line?

Former Member
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I checked the MS KB's and found several version of the .dll on my computer. Most were version 7.0 but a couple were version 6. I tried to run the hot fix but it found a newer service pack and quit.

I have also tried the instal with the anti-virus software disabled and tried to run it through the command line. Each time I get the same error message.

Former Member