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Customer Workflow Portal

Former Member
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Subject: Customer Workflow Portal

Issue: u2013 currently when any attribute of a customer is changed, it triggers an approval that is sent to a distribution list. This is controlled by a workflow under the hood of the portal screen for Customer Maintenance in the SAP MDM application

What is needed:

Requirement is to trigger approval workflow only when new customer is created, and not to trigger workflow when any existing customer is changed/updated.

WIll anyone be able to guide as to where in SAP Portal Customer Workflow to change this?

Please kindly advice!

Thanks and Regards,


Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Logon to MDM Data Manager GUI --> Select Workflows Table --> Check for the workflow which is configured for update record operation --> Make it inactive.

Make sure the workflow, which you will make inactive must have property Trigger Action =Record Update.

Or if any any single workflow is configured for more than one trigger action along with record update operation, then remove record update action from this property.

Problem will be resolved.


Alok Sharma