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crystal reports XI Release 2 constantly configuring after SP4 installed

Former Member
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I had this issue before and bookmarked it before SAP bought businessobjects and now that solution forum thread no longer exists. But there is some problem with updating the registry when installing sp2 or Sp4 on Crystal Reports XI 2.

After the successfull install of SP4 upon restarting the application I receive the following messages:

"Please wait while windows configures Crystal Reports XI Release 2"

"Server Busy... switch... Retry"

Every time I start Crystal Reports I have to clear these annoying messages before I can use the application. Does anyone on this forum recall how to fix this nagging issue? I recall there is some registry hack to perform that remedies this issue but I don't remember the specifics. Thanks!!!

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Former Member
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not sure if any one tried this, but it worked for me with Xi/R2, SP5 on a Win2003 std server.

the event log showed the following:

'HKEY_LOCAL_MACHINE\SOFTWARE\Business Objects\Suite 11.5\Crystal Reports\Keycodes\CR Ent\Serial' does not exist.

the entire "CR Ent" key was missing. after adding this key and string value "Serial", I entered my registration code. the configurng process did run one more time but very quickly this time.

the next time I launched Xi it did ask me again for my registration number, but since this point the application starts up just fine.

hope this helps someone else.