Crystal Reports 7 Printing Issues

[Former Member]

My company has a legacy VB6 application running Crystal Reports 7 off stored procedures, still live at a client.

The client recently upgraded their printers and now some report fields are not printing correctly. Specifically, report fields that use Times New Roman (Central European) do not print correctly (text is squashed and overly large).

I have attempted to update the fields to use Times New Roman (Western) - which does print properly - however due to a bug I have read about ([see the second post|http://www.tek-tips.com/viewthread.cfm?qid=160770&page=1048]), Crystal Reports 7 will not change the encoding and will always default to Central European. I've tried on the font drop down on the task bar, as well as trying to "Format Text" - here it'll let me select Western but as soon as the dialog closes, its back to Central European.

Now if I change to other fonts - eg Arial Black and Trebuchet, it will set the encoding to Western. However if I try another acceptable font - Arial - it also defaults to Central European and try as I might this will not change to Western.

Is there anything I can do to get this formatting correctly?

[former_member183750 · Accepted solution]

As flip as this will sound;

1) upgrade...

2) do not use those printer drivers

The big question re. upgrade is; to what?

You do not mention what CR SDK the app uses. In CR 7 it could have been WIN APIs, Automation Server, Report Designer Component and possibly even the VBX(?).

Of all of those SDKs, only RDC is supported in CR XI R2 (11.5) which you can still obtain. All the other technologies have been retired. Note that CR XI R2 will only be supported to June of 2011 and no fixes will be done from now on either.

Currently shipping version of CR (CR 2008 (v. 12.x)) only includes the SDKs for .NET and Java.

Ludek

[Former Member]

Thanks for your reply.

In short, I don't have control over which drivers they use as its a large corporate rollout. Their providers tell me to test with HP 9000 series drivers, even though the printers themselves are Konica Minolta.

The reports were created with the Report Designer Component, and as per your reply no updates or support are available for Crystal Reports 7.

Anyway, that's pretty much the information I needed to take back to my client. Perhaps they'll see the light and upgrade the whole system

[former_member183750]

Yah. You may be able to show them [this|http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/17870] [original link is broken] [original link is broken] [original link is broken]; blog. It clearly shows they are 12+ years behind the times.

Good luck,

Ludek