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Crystal Report -> SAP BW - Authorisation Issue - The viewer could not process an event....

Former Member
0 Kudos

Hi,


I am trying to setup authorisations for running reports in BI 4.0 connected to SAP BW via SSO. Currently if I logon with my normal user into BI 4.0 I do not get any errors. I have SAP_ALL / SAP_NEW in the SAP BW System.


If I now login into "SAP BW" with a TEST USER and run RSRT1 and run the BEx Query which the reports uses it works. If I now run the Crystal report which is connected to this query in BI 4.0 I get the following error. Any help what authorisation is missing?




The viewer could not process an event. The database logon information for this report is either incomplete or incorrect. []
---- Error code:0 [CRWEB00000119]



2013-07-08 16:07:04

com.businessobjects.report.web.shared.WebReportingException: The viewer could not process an event. The database logon information for this report is either incomplete or incorrect. [] ---- Error code:0 [CRWEB00000119]

at com.businessobjects.report.web.shared.WebReportingException.throwWebReportingException(WebReportingException.java:71)

at com.businessobjects.report.web.component.ViewerContainer.processEvents(ViewerContainer.java:1416)

at com.businessobjects.report.web.WorkflowController.doEventProcessing(WorkflowController.java:353)

at com.businessobjects.report.web.WorkflowController.doLifecycle(WorkflowController.java:255)

at com.businessobjects.report.web.WorkflowController.doAsyncLifecycle(WorkflowController.java:106)

at com.crystaldecisions.report.web.viewer.CrystalReportViewerUpdater._processHttpRequest(CrystalReportViewerUpdater.java:61)

at com.crystaldecisions.report.web.ServerControl.processHttpRequest(ServerControl.java:345)

at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.doUpdate(CrystalReportViewerServlet.java:158)

at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.doPost(CrystalReportViewerServlet.java:146)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:637)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110)

at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46)

at com.businessobjects.webutil.boetrustguard.BOETrustPrepareFilter.doFilter(BOETrustPrepareFilter.java:32)

at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)

at com.businessobjects.swd.shared.tracelog.TraceLogScopeFilter.doFilter(TraceLogScopeFilter.java:38)

at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)

at com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter(WorkflowFilter.java:45)

at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)

at com.businessobjects.swd.appcontext.RequestInitFilter.doFilter(RequestInitFilter.java:26)

at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)

at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)

at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)

at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:220)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:166)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:235)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293)

at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:859)

at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:602)

at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:489)

at java.lang.Thread.run(Thread.java:662)

Caused by: com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: The database logon information for this report is either incomplete or incorrect.---- Error code:-2147215357 [] Error code name:internal

at com.crystaldecisions.sdk.occa.report.lib.ReportSDKException.throwReportSDKException(ReportSDKException.java:120)

at com.crystaldecisions.sdk.occa.managedreports.ps.internal.SendRequestHelper.sendRequest(SendRequestHelper.java:141)

at com.crystaldecisions.sdk.occa.managedreports.ps.internal.CacheReportSource.sendRequest(CacheReportSource.java:1784)

at com.crystaldecisions.sdk.occa.managedreports.ps.internal.CacheReportSource.getPage(CacheReportSource.java:1279)

at com.businessobjects.report.web.event.PageListener.renderContentLocally(PageListener.java:394)

at com.businessobjects.report.web.event.PageListener.getPage(PageListener.java:181)

at com.businessobjects.report.web.event.PageListener.updatePage(PageListener.java:123)

at com.businessobjects.report.web.event.UpdatePageEvent.processListener(UpdatePageEvent.java:47)

at com.businessobjects.report.web.event.ViewerBroadcaster.broadcast(ViewerBroadcaster.java:109)

at com.businessobjects.report.web.event.EventQueue.processEvents(EventQueue.java:53)

at com.businessobjects.report.web.component.ViewerContainer.processEvents(ViewerContainer.java:1403)

... 45 more

Accepted Solutions (1)

Accepted Solutions (1)

IngoH
Active Contributor
0 Kudos

Hello Leo,

this looks like a duplicate to the entry you created in the Crystal Reports forum.

Please close one of them

regards

Ingo Hilgefort, SAP

Answers (0)