Crystal 8.5 report not displaying graphs

[stuartdonaldson]

I have an issue where a client is using MYOB RetailManager v8 which uses Crystal 8.5 engine.

I have written a report that includes Graphs for him. The report works fine on PC with Crystal 8.5 or XI installed but does not print graphs on PC with the MYOB RetailManager Crystal engine.

I suspect missing .dll files. Could someone confirm what is required. Client has installed the Runtime Crystal 8.5 available from jeff-net.com, but still cannot display the graphs.

[stuartdonaldson · Accepted solution]

Thanks for that Graham, but that .dll is present and registered.

I am getting an error message

"Error occurred retrieving key words in report file in

clsCrystal:rptGetKeyWordsInRepor tFile.

Invalid TLV record."

(yes there is a gap between the r and t of Repor t)

What .dll could cause that?

[former_member260594 · Accepted solution]

Invalid TLV usually means the report has become corrupted but I am not sure what would be causing it

[former_member260594]

Hello Stuart,

You can check that the charting dll is present by searching for SSCSDK80.dll. If it is present I would suggest contacting MYOB RetailManager v8 for support.