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CRM5.0: SmartForms vs Interactive Forms

Former Member
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Hi all,

In CRM5.0, we want to:

. print out documents filled from templates defined for business transactions.

. These are non-interactive forms filled with business transaction data.

. The print task should be triggered by an Action (PPF) and should be done in background.

We are comparing the use of SmartForms vs Interactive Forms.


. Do you know the differences between these 2 solutions?

. Which is the Added Value for using the newer Interactive Forms?

. Could we trigger the Interactive Forms print task from an Action in the PPF in CRM (the standard output format is "Print SmartForm")

. In a "normal" CRM5.0 instalation, what should be installed additionally? Adobe LiveCycle Designer? Adobe Document Services?

Thank you in advance!



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Answers (1)

Answers (1)

Active Contributor
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Hi Dora,

Smart Forms is one SAP's established forms technologies (SAPscript being the other), which was designed for the purposes of output/print scenarios.

Interactive Forms based on Adobe software, which includes the possibility to create print-only scenarios, is the strategic forms technology and the result of a development partnership with Adobe.

Interactive Forms allows - as the name states - the use of PDF forms for data capture in online and offline scenarios, i.e. you can move paper-based forms processes into your system.

In principle, in ABAP-based print scenarios similar to Smart Forms you can use the Adobe solution with the PPF as well. (I am not aware of any print form templates shipped with CRM 5.0. There is one offline interactive scenario called Lead Processing.)

To create form templates and generate PDFs (and the spool formats PostScript, PCL, ZPL) you need Adobe LiveCycle Designer on your frontend for the forms developer and Adobe document services deployed and configured on the Java Engine for the forms generation.

For more information, please check and

Best regards,

Markus Meisl

SAP NetWeaver Product Management