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Creating Rule PFAC_INS

Former Member
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Dear All...

I created a rule (using tcod pfac_ins) for determining agents for approval workflow and i used "agent determination :Responsibility"

rule Category.

when i assign agents ( user type ) to a responsibility. the agents is ordered by alphabet. while i want the agent is ordered by the order i assign that agent.

anyone can tell me.. how...?

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Answers (2)

Answers (2)

Active Contributor
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In PFAC responsibilities you can use priority for order of determination.

Kind regards, Rob Dielemans

Active Contributor
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Hello Lukman Hakim !

It's standard behaviour that agent details appear in alphabetic order.

Still you can give a try by selecting an entry, click left button of the mouse and drag it to the point where you want and release the mouse button.



Former Member
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Hi suresh...,

Thanks for your answer..

I clicked and dragged the agent but it can't move...