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CR during runtime showing nothing

kedarpawgi
Explorer
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Hi all i have developed a desktop based software for my client, it uses VS2013 , CRRuntime64 bit 13_0_16 , and Win 11 as OS is installed in my computer , and my client have Win 11, i installed CRRuntime there but when i updated the software and installed again on client machine the crystal report show nothing just give message "please wait document is processing" , why this is happening, before updating software , i was working fine.

Else how i can download CRRuntime 13_0_16 64bit , i need download link so i can install on my client computer, previously it was working properly with 32bit , but now its also not working.

Kindly guide 

Kedar

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DonWilliams
Active Contributor
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Hi Kedar,

SP 16 does not support Windows 11, see this for more info:

https://help.sap.com/docs/SUPPORT_CONTENT/crystalreports/3354091173.html

And the Platform info:

https://www.sap.com/documents/2016/06/f871031e-757c-0010-82c7-eda71af511fa.html

CR for VS is not patched, only option is to use the latest SP, which is 35 now.

Is your app a desktop of Web app?

Typically if it's "busy" it could be a pop up window behind the main window and CR is waiting for some interaction, if you are using a dual monitor check behind or the other screen. Shift+TAB may show you the window.

You need to run in debug mode and do some debugging, could be any one of multiple reasons, Anti-virus blocking access, Permissions to folder and resources.... etc...

Don

 

kedarpawgi
Explorer
0 Kudos
Hi Don, thank you for your reply.
kedarpawgi
Explorer
0 Kudos
Hi Don thank you for your reply , i read the details given in the link, as you have asked few thing i will reply to that. Its a desktop application and same sort of configuration i have on my laptop with Win11 OS. But CR runs perfectly on my laptop, it opens quickly as expected. There are no issues related to Anti Virus, permissions, to folder and other. Also before updating it was running perfectly and showing report instantly. I have not installed , also i would like to ask, in this version i added 3-4 new parameters , does because of that can be the problem. Thanks in advance
DonWilliams
Active Contributor
0 Kudos

If you don't install the lastest SP nothing more can be done. It may work on YOUR PC because it's running in Visual Studio. See this blog on upgrading: https://community.sap.com/t5/technology-blogs-by-sap/upgrading-a-visual-studio-2008-gt-2022-net-proj...

Also, SP 16 used Flash to prompt for Parameters. As you know Flash is no longer supported anywhere, CR now uses HTML5 to handle Parameters. Another reason to rebuild and update your project