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Connection issue in particular universe

grahitha
Explorer
0 Kudos

Hello,

We are getting a connectivity issue problem for only one universe i.e., "adhoc_live" universe

We have tried restarting the services whenever we get the below errors popups for this particular universe

Errors:

"The following db error occurred(cs): unable to connect to the infostore"

"The db SQL generation parameters file could not be loaded"

I need a permanent solution for this issue can someone please suggest any suitable solution.

If i try to drag even one object from this universe i get these errors.

We are using 4.2 version of BO

Accepted Solutions (0)

Answers (2)

Answers (2)

ayman_salem
Active Contributor
0 Kudos
which db are you using?
is the DB client correctly installed on the BI server?

Did the connection work before?

grahitha
Explorer
0 Kudos

Hi Ayman salem

Connection is working fine but regularly it is causing issue we need a permanent solution for this... Datasource is from cube... I have checked the connections at db n universe end too everything is fine still the issue exists

amitrathi239
Active Contributor
0 Kudos

is connection server in running mode? what is the database?

grahitha
Explorer
0 Kudos

Hi Amit

Yes connection status is in running status and i have checked the connections too all are working fine... The data source is coming from cube