configuration of service desk on solution manager 4.0

[Former Member]

hi all

plz tell me how to configure service desk on sol 4.0

The available guides for 3.2 is not helping for 4..

plz tell me from wer i can get a proper guide ...

Thank you

[raguraman_c · Accepted solution]

Hi,

Congrats that you are into Solman 4.0 We have got Hardship ahead.

As first thing you need to <b>Define Service Desk Destination in the Solution Manager</b>.

then define number range for message types.

Also take care that your IBase componants are intalled, Create Business partners.

This will enable you to create support message and keep exploring.

In the process if you get any runtime error you may need to apply some patches.

Hope this will help you.

Feel free to revert back i hope i can help you.

--Ragu

[Former Member · Accepted solution]

Dear Raguraman C,

<b>Regarding the configuration of support desk in solution manager 4.0.</b>

I have a problem regarding the configuration of support desk in solution manager 4.0. All the steps are correctly configured; while I am trying to change the support message, which is sending from satellite system to the solution manager a run time error is occurring. I have checked our RFC connection it’s working properly

The runtime error is mentioned below:

Runtime Errors RFC_VMC_COMMUNICATION_ERROR

Short text

Error during VM container communication between ABAP and JAVA

What happened?

During the communication between the JAVA and the ABAP stack, an error

Occurred in the RFC layer.

Error analysis

An error occurred during the execution of an inprocess Remote Function

Call:

CallServer return code = "-1007"

Pointer = "3D1F7828"

Thanks and Regards

Kishor.K.A

[former_member209604 · Accepted solution]

Hi Kishor and Ragu,

please implement SAP Note 946961 to avoid the runtime error "RFC_VMC_COMMUNICATION_ERROR"

This SAP Note was mentioned in the central SAP Note 662441 "Solution Manager: SAP Notes for Support Packages", which contains important information / corrections for a Support Package.

Note 662441 should be checked, after applying Support Packages.

I hope, this information will help you.

Best regards,

Ruediger Stoecker

[Former Member]

Hi,

We have done all the configuration setting for service desk messages in solution manager 4.0.

But still when we try to create a message in solar01 or solar02 T.code we are not able to select the field system/ibase component it says "no authorization" for the sap super user itself.

Can anyone plz help me in this regard.

Regards

Ashwin

[Former Member]

Hi,

I think you need to assign one role ,try to assign the following role

SAP_SOL_SERVTRANS_CREATE

if you dont have this role on your system , look at the following note.

653454 : Missing Role

[Former Member]

Hi Ashwin,

i had this problem too. I tried to solve it with building in the support package sapkitl419. The SAP Note i found to this problem was very unclear, but i was the closest to my problem. But using this package made it worse. the notification screen is not shown anymore with the message "notification cannot be create" DSMOP009. Haven't found anything to that in the Marketplace to solve it?

BR Philipp

[Former Member]

HI Kishor,

did u finally get any Inst guide for support desk functionality in Solman 4.0..if so please let me know the link.Would be very helpful to me as i am looking for its complete installation along with change management and SLA reporting.

Rgds,

Sri

[raguraman_c]

Hi,

We also faced the same problem. Actually our BASIS team solved the problem. Contact your BASIS team, meanwhile I will explore that and get back to you soon.

Feel Free to revert Back.

--Ragu

[Former Member]

Check this blog for some more detailed instructions also:

/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies