Clock in clock out corrections error

[Former Member]

Hi;

We have implemented ESS/MSS.

We have employees from 4 companies accessing the portal.

Employees of 3 companies can do their clock in clock out corrections properly.But the employees of the 4th company get a dump when they click on the clock in clock out link.

The error is as follows:

The current application triggered atermination with a short dump,error key:RFC_ERROR_SYSTEM_FAILURE.

Can any one help us with this?

[former_member71614]

Agreed with the other poster, please include details from your system dumps ST22 and SM21 logs. In addition inspect the NWA logs on the java stack to determine route failure.

Given that you have only 1 group terminating on RFC calls, it may be that this group does not have sufficient authorisation to leverage the RFC call or it may be that they use different EP System objects (should you have split EP roles) that are not configured correctly in EP. Hard to be correct since I am flying blind, but may be worth checking out.

[Former Member]

Dear Anzar,

Could you please provide more details of the error.

Regards,

Samir