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Claims and Advance Workflow

Former Member
0 Kudos

Hi,

I configured Claims and Advances standard workflow (WS18900023).

Till now the claims and advance requests raised by users will go to HR user for approval.

But now it is going for the other user also.

In the step Approval task for claims and advance in workflow,i set the agent assignment as general task.

I think i need to set the HR user as agent assigment here but till today it was working fine.

Anybody please give me suggestions on this.

With Regards,

Pradeep.B

Accepted Solutions (0)

Answers (1)

Answers (1)

former_member185167
Active Contributor
0 Kudos

Hello,

If you set the Task to General task and don't do an agent assignment then it will go to everyone.

Set the agent assignment to whatever's required for that step.

regards

Rick Bakker

Hanabi Technology

Former Member
0 Kudos

Hi Rick,

Thankyou for your reply.

I will do that and i will get back to you.

Thanks and Regards,

Pradeep.B