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Change the Validity Date.

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Dear Supports,

We have tickets more then 1000 in solution manager. The status is over due ie. the current date = 3 days validity is passed. the status is marked as Proposed Solution. and the monitor status is in RED.

Please confirm how can i changed it to green else increasing the date form 3 days to 365 days for temporary.

Current Setting under the ticket is as follows.

Start customer requirement TU 27.01.2009 00:00 INDIA Current Date

End customer requirement FR 30.01.2009 00:00 INDIA Start + 3 Days

Ramesh Jaiswal


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Answers (1)

Active Contributor
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You can change the default date and time via configuraiton from spro

Goto spro->scenario specific>service desk>

The create a customized date profile and then assign this to transaction type...if u r usin std then it wil be SLFN.

For more....Goto the Service desk config guide....available on