We have tickets more then 1000 in solution manager. The status is over due ie. the current date = 3 days validity is passed. the status is marked as Proposed Solution. and the monitor status is in RED.
Please confirm how can i changed it to green else increasing the date form 3 days to 365 days for temporary.
Current Setting under the ticket is as follows.
Start customer requirement TU 27.01.2009 00:00 INDIA Current Date
End customer requirement FR 30.01.2009 00:00 INDIA Start + 3 Days
You can change the default date and time via configuraiton from spro
Goto spro->scenario specific>service desk>
The create a customized date profile and then assign this to transaction type...if u r usin std then it wil be SLFN.
For more....Goto the Service desk config guide....available on Service.sap