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Change the status of support messages from confirm to in process

Former Member
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I would like to change (roll back) the status of support messages from "confirm" to "in process".

Is it possible ?

Thanks in Advance,


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Active Participant
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Hi Lior,

unfortunately this is not possible as SAP stated in note #900091. At least not officially. Inofficially the statusses are kept in table CRM_JEST and may be modified there. But this is a highly dangerous option, because together with the status "confirmed" there is a bunch of processes started which can't be rolled back definitely.

Best regards, Alexander