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Change Management integration with Project Administration

Former Member
0 Kudos

Hi,

Could someone help me understand the integration of Change Management and Project Administration within Solution Manager, pls? I would be very grateful for a sample process to demonstrate the complete workflow. Eg.

1) Support Messages is created

2) Change Request is created from Support Message

3) A project is created for the Change Request

4) ??? What about the blueprint, configuration, testing, learning features? How do they integrate with CHARM?

...

x) at the end, how does the project created for the Change Request integrate with the project that documents the business process? I mean, if the actual processes of an R/3 system are documented in a SolMan project, and a Change Request is processed, how do I modify the general project with the change project?

This is absolutely not clear either in the on-line help or in the book "SAP Solution Manager"

Thanks in advance,

Adam

Accepted Solutions (1)

Accepted Solutions (1)

RajeevP
Advisor
Advisor
0 Kudos

Hi,

> 1) Support Messages is created

https://websmp206.sap-ag.de/~sapidb/011000358700000035912008E.sim

> 2) Change Request is created from Support Message

https://websmp206.sap-ag.de/~sapidb/011000358700002931432006E.sim

> 3) A project is created for the Change Request

https://websmp206.sap-ag.de/~sapidb/011000358700005479242006E.sim

> 4) ??? What about the blueprint, configuration, testing, learning features? How do they integrate with CHARM?

> x) at the end, how does the project created for the Change Request integrate with the project that documents the business process? I mean, if the actual processes of an R/3 system are documented in a SolMan project, and a Change Request is processed, how do I modify the general project with the change project?

I am not quite clear what exactly is your requirement here. Change Request Management and Project management are different in their ways. You can handle the documenation tasks through your project management and ChaRM is used for the changes.

https://websmp206.sap-ag.de/~sapidb/011000358700000059722008E

https://websmp206.sap-ag.de/~sapidb/011000358700006819152005E

Rajeev

Former Member
0 Kudos

Hi Rajeev,

Thanks a lot for the useful info! Could you pls specify the link where I can find more .SIM files and maybe other stuff in connection with SolMan? Too bad the .SIM files are not part of the BPR so that I could achieve them right from SolMan, under scenario Change Management...

Regarding point 4: maybe Blueprint and Configuration is not relevant in case of Maintenance Projects?

Still study the sources you sent.

Thanks again,

Adam

RajeevP
Advisor
Advisor
0 Kudos

Hi,

Please visit http://service.sap.com/rkt-solman ->SAP Solution Manager 7.0Support Organizations / Service Providers. There you can find the related sim files and documents of Service desk and Change Request Management.

Rajeev

Former Member
0 Kudos

Thank you very much.

Have a nice day.

Adam

Answers (0)