My scenario is as follows
In CATS data entry profile i made the following settings
With approval procedure
Using business workflow
Auto determination of a recipient
Task ID : TS31000007 - approval by a chief (supervisor)
Now i make the task as general task ( possible agents).
I dont define a rule for the task in the defaults tab .
Now does the workitem go to all users?
and if i maintain agent assignment to a task through PFTC ( for example i assign the task to a user) and dont define the rule .
Does the work item goto that particular user only?