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Categorizatoin Mandatory

Former Member
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Dear All,

We are in the process of configuring Service Desk.

Had defined the BRFPLUS rules for support team determination based on Categorization. It is working fine.

Users use below url for creating the message.


I had the query of how to make category filed's mandatory while creating the support desk message from Workcenter url.

Thanks & Regards,

S Kumar

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
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Hi ,

Please check the below note

1992905 - How to set a field as mandatory in Work Center - Solution Manager

This note steps will no validation that the user actually enters a value while creating the message .it will help the user to identify the mandatory filed to fill the details.