categorization schema

[former_member768454]

Greetings, I have a problem with my categorization scheme, by modifying the scheme and adding a new category, on itsm system crm_ui is added, but it is not visible on when I open in inc in the categories of the Fiori system (create message) do you have any idea of the probe but and how to fix it? Thank you Greetings

[former_member768454]

hello Vignesh Prabhu Balasubramanian

another question, how to display the "closed" status of an accident?

I have all the choices except the closed state. PS strange thing on two users with the same profiling, on one it is displayed on another not thank you.