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Cannot scroll to the edge in Crystal Reports

former_member533461
Participant
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Hi there,

We are using BusinessObjects Enterprise XI 3.1 SP 3.

Recently our users' machines have been upgraded from Windows 7 to 10. They reported an issue that they cannot scroll down to the bottom or to the left (to the edge). It seems strained. This issue was not found on Windows 7 and happens only on Windows 10.

The below is a sample - there are more records and columns but scrollbar shows it is the bottom and cannot scroll further. The arrow keys can be used as an alternative solution.

We are aware that the version of our Business Objects is very old and planning to upgrade to 4.2 SP 05.

Could anyone please confirm that all reports can be scrolled to the edge with Business Objects 4.2 SP 05?

Also, we are using Crystal Reports 2011 for development. It is not Crystal Reports for Visual Studio. Is there any way to write some codes for this scroll control?

Thank you for your help!

former_member533461
Participant
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Thank you very much! 🙂

Accepted Solutions (1)

Accepted Solutions (1)

denis_konovalov
Active Contributor

As far as I know the reports allow full range of navigation in all current product versions on all supported client OS's and Browser versions.

former_member533461
Participant
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Denis Konovalov Thank you for your comment. Is this issue a compatibility issue between Windows 10 and BusinessObjects Enterprise XI 3.1 SP 3 since XI 3.1 SP 3 is out of date? This problem is found in IE 11.

denis_konovalov
Active Contributor
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yes, most likely. Either Win10 or Browser used.

former_member533461
Participant
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Denis Konovalov Thank you for your clarification!

Answers (1)

Answers (1)

DellSC
Active Contributor

The issue is probably the browser. IIRC, Windows 10 wasn't supported until one of the last service packs of 3.1 and IE 11 was never supported on 3.1.

-Dell

former_member533461
Participant
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Dell Stinnett-Christy Thank you for your comment. I believe these issues are not observed with 4.2 SP 05 on Win 10. We will try to upgrade as soon as possible!