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Cannot create message in STWB_WORK

Former Member
0 Kudos

Hello,

In our solution manager system, we are trying to create a message as a part of defect management. We went to "Messages" tab and clicked on "Create message" button. A new window appeared wherein the all details are filled up. But when we clicked on "Save" button, an information message appeared: No clients defined in SMSY. But this is defined in SMSY. And after this nothing happened and the message did not get created.

Please let me know what configuration needs to be done to get the message created.

Thanks and regards,

Sundar.

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Sundar,

You need to consult a basis person who will create all the basic setting for service desk first like creation of solution via DSWP and generating rfc via smsy for all client etc.

After this configuration wil be done for service desk by solution manager consultant.

Then only you can use this functionality which is nothing but integration of service desk with test management

Pls assign pts.

Former Member
0 Kudos

Service Desk configuration given the following links:

Answers (1)

Answers (1)

Former Member
0 Kudos

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