Can workflow do this?

[Former Member]

Hi,

Say I have a work flow item that's sent to the SAP inbox of A, B and C. A opens the item and the item disappears from the inboxes of B and C. A then decides not to work on the item anymore, that is, he wants to let B or C work on the item instead. What's the best way to do this? Is there a function in work flow design that allows A to cancel the item and the item will appear in the inboxes of A, B and C again?

Any advice is appreciated. Thanks.

[Former Member]

Hi,

I think its possible. By default in SAP workflow, if a workitem is send to 3 persons, once any of the person picks it, it will disappear from other two. I hope this solves your first step, for the secod step, i feel you can give a option for A to cancel his selections, so that in workflow you can put a condition and send the work item again to all the three.

[Former Member]

Hi,

"By default in SAP workflow, if a workitem is send to 3 persons, once any of the person picks it, it will disappear from other two."

Yes, I understand this is the default behaviour. Is there no settings where I can change this default behaviour to cater for step 2? If not, as you suggested, I might have to add a condition in the workflow.

[Former Member]

Hi,

If you right click on a workitem, there are two options "Reserve" and "resubmit". Once a person opens the workitem, it will be reserved for him. I think if he clicks on the "resubmit" option, then I hope it will be available for all three persons again. please try this option and confirm

Reward points if useful.

[martin_nooteboom]

Hi Newbird,

It depends on your task. If it is a decision task you can create a decision option like resubmit and loop back to the task and present it to the original agents again. This means this task is created several times. You also have to instruct the users to not use the cancel button because this will reserve the task in their inbox. Then they have to manually put it back with the resubmit button in the inbox.

If it is not a decision task you have to change (or recreate) the method so as the cancel option is an exception of the task. Then you can check the result and loop back to task. (you can do this for a decision task also, but then you have to make a new version of the process method of object decision).

Regards,

Martin

[pokrakam]

Hello,

Resubmission is to 'hide' a WI for later processing. What you're after is "Replace" - it's the little empty box icon in the Workplace and it will set an item back to ready status where all agents can see it.

If you want to sent a separate item to all three agents then you need to evaluate your agents in a separate step, put them int o a multiline container element and use dynamic parallel processing (kindof like a dynamic fork) where each agent gets their own work item. There's a wizard to build some examples for this.

Hope that helps,

Mike

[Former Member]

Hi,

I have tried using "Replace". It appears to do what I needed.

Will reward points when I get home where the connection is better. Thanks!