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Can't export PDF or email PDF

Former Member
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Post Author: primco

CA Forum: General

I'm using ACCPAC ERP 5.4 which use CrystalReportViewers11 for all the reporting. I have a problem only on one workstation. All other computer and server are working just fine. The OS is XP in french just like the other workstations.

On that particular workstation, I'm able to view the report, but when I try to export in PDF or email in PDF the next screen do not show up as it should. If I try to export or email with any other type of file (Excel for example) it works without any problem.

I tried removing all the program and reinstalling but it didn't work.

I have been searching for 2 days now, so any suggestion is welcome.

Thanks for your help!

François

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Answers (1)

Answers (1)

Former Member
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Post Author: pvierheilig

CA Forum: General

Is the PDF program on all machines the same (including version number and permissions to access the program)? Sounds like perhaps a corrupted PDF viewer...