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Business Cloud Studio (licensed) Connection for service suddenly unavailable

amel_saidani
Participant
411

Hello

We are unable to access on-premise system in BCS since yesterday :

error 503 Timed out waiting for tunnel to open for tunnelId account:///subaccountID/Location ID

Application was working perfectly.

When trying to create new application : service from system are unavailable.

Cloud connector configuration and destination seem OK : other deployed application are getting data correctly on same space on same subaccount + we are able to connect to the same system for example in business rules cockpit.

Thank you

adtoth
Participant

Same issue here since yesterday.

Accepted Solutions (1)

Accepted Solutions (1)

Nachshon
Advisor
Advisor
0 Kudos

In case your internal network is placed behind firewall and includes some outbound communication rules than this issue could result from recent change in BAS side. You can find more details here.

Hope this helps.

amel_saidani
Participant
0 Kudos

Hello Nachshon

Thank you! indeed it is behind a firewall, we will test proposed solution and confirm .

Answers (2)

Answers (2)

himmohanty
Explorer
0 Kudos

We too area facing this issue, suddenly out of bluemoon everything was working fine,
No change our network or config.

@Amel : Did your issue get fixed ? if, so what was the resolution ?


Regards,
Himanshu

Nachshon
Advisor
Advisor
0 Kudos

Hi Amel

Are you still facing this issue? if yes, which BTP region are you using?

amel_saidani
Participant
0 Kudos

yes still same. Azure Europe (Netherlands)

Thank you