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BSP/IVIEW Help Files

Former Member
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We are using BUSINESS PACKAGE FOR SAP CRM 4.0_60_2_2. and in each iview, there is a help and personalization link (not the link and personalization link on ep masthead, but the one inside CRM iview). when we click on the help link, it brings up a blank page. This URL links to the the backend system. I'm a little lost an was hoping someone could give me an idea where to look.

Thanks,

Greg

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Former Member
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After re-reading my post I realize I did a poor job of articulating the issue. After more research and a good nights sleep I'll try again. The help links available from my BSP iviews point to a file://... url verses http://.. one. Where can I change this. I saw a note that referenced the HTTPURLLOC table but there are no entries in mine. Was hoping someone could tell me where I can find this configuration.

Thanks,

Greg

Former Member
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Greg I understood you completely.

The Help link of a PC UI is defined in the Application Layout (Opportunity - CRMD_BUS2000111) for a given event (Attachments - OPP_HD_DOCUMENTS) as a DocuClass (IWB_EXTHELP) and Object ID (70B4ED8E03595645A6ABA33B4576BB57) which identifies an html page on help.sap.com.

http://help.sap.com/saphelp_crm40/helpdata/EN/70/B4ED8E03595645A6ABA33B4576BB57/content.htm

The server name and path is located in the following IMG settings:

IMG -> SAP WAS -> Know. Mgt. -> Settings in App. Sys. -> Usage of Help Type "Dynamic Help". The Tab PlainHtmlHttp should have a variant called CRM_HELP, Server Name (help.sap.com) and path.

I'm working on this same issue and its not a simple config change.

--KAL