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AO 2.4 is not working after Office 365 update

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We've AO issue in production and any pointer would be highly appreciated.

We've AO for BI reports. Until Dec 2019, its been working fine but after that it started giving all sorts of error message. The error messages are captured in the attached doc.

We've Excel version 1902 (16.0.11328.20478) 32-bit. We're not sure if this is because Office 365 upgrade we're facing AO errors.

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We've upgraded AO to AO 2.7 but when we try to login to BW system we get error that "Could not load sapnco_utils.dll"

I've checked the following directory for the dll files and i can see these files exists. Not sure why this error is coming.

  • C:\Program Files (x86)\SAP BusinessObjects\Office AddIn
  • C:\Program Files (x86)\SAP BusinessObjects\Office AddIn\Plugins\AnalysisOffice


Any help or lead to find out the cause for this would be highly appreciated.