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AO 2.4 is not working after Office 365 update

nitish_kumar
Explorer
0 Kudos

We've AO issue in production and any pointer would be highly appreciated.

We've AO 2.4.0.63248 for BI reports. Until Dec 2019, its been working fine but after that it started giving all sorts of error message. The error messages are captured in the attached doc.

We've Excel version 1902 (16.0.11328.20478) 32-bit. We're not sure if this is because Office 365 upgrade we're facing AO errors.

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shivakrishnaj
Employee
Employee
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Hi Nitish,

AO is add-in on top of excel.

I feel in your scenario better uninstall AO & install latest version of AO (AO 2.7 SP09)

Thanks & Regards,
Shiva

nitish_kumar
Explorer
0 Kudos

Thanks Shiva, upgrading to AO 2.7 is in the plan. But that will take sometime and we've production issue currently.

former_member186338
Active Contributor
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nitish_kumar

If you are upgrading MS Office then no surprise that at some moment Office will become incompatible with the old SP of EPM. EPM upgrade is the right solution!

nitish_kumar
Explorer
0 Kudos

Hi Shiva, We've updated to AO 2.7 SP06. Thats the version we've tested our reports on hence we upgraded to SP06. But we are getting sapnco_units.dll error and not enough storage error when we try to logon to BW server from AO. Any pointer ?