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Analysis for Office - Logon was successful - Loading Screen

Lorenz_Diem
Discoverer
429

Hello everyone,
We are working with SAP Analysis for Office and unfortunately some colleagues cannot log in or fetch data from the server. The following window appears and stays open all the time.

Lorenz_Diem_0-1712662990146.png

Has anyone ever had this problem and is there a solution?

External consultants have advised us to select the preferred platform, this setting has already been done, but this did not solve the problem.


Many thanks and best regards,
Lorenz

filipe_zeuch
Advisor
Advisor
0 Kudos

Hi Lorenz,
I would suggest to record an AO trace using the latest version of the tool, which might help to identify why AO is hanging in the logon screen. You can download AO 2.8 SP21 by following the instructions in section #2 of Support Content page https://help.sap.com/docs/SUPPORT_CONTENT/sapao/3361385442.html.
Then refer to SAP Note 2129389 to record the traces. The AO traces can be opened in any text editor.

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Henry_Banks
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi @Lorenz_Diem did you make a breakthrough on this?  How did you solve it? regards, H

Lorenz_Diem
Discoverer
Hi @Henry_Banks unfortunately, we were not able to solve this problem 100%. What helped us was to set the preferred platform and to empty the caches via the technical configuration. We noticed that this misbehavior occurs when the connection is briefly interrupted during login. We then restart Excel and it usually works.
tilted
Explorer
We have the same problem! Is there any workaround?