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An internal error occured while calling openDocument API .Error - ERS_WIS_30270

Former Member
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Hello,

I'm getting error - An internal error occured while calling openDocument API .Error - ERS_WIS_30270.

Also I found below SAP Note, but it talks about Windows server 2012.

1945071 - Web Intelligence does not function if installing BI 4.x in a drive other than the default...

I also have installed BO in 😧 drive and have Server Windows 2008 SR2.

Does this SAP Note holds valid for Windows 2008 SR2 also ?

Any Suggestion ?

Regards,

Dharmendra Kumar

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Answers (1)

Answers (1)

Former Member
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It does not apply to Server 2008. We installed on the other drive.

Check this KB. Your issue may be related to the issue mentioned in KB.

1684675 - An internal error occurred while calling 'openDocument' API. (Error: ERR_WIS_302070) while...

Former Member
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Hi Jawahar,

The KB you have suggested is for BO 4.0

I have upgraded to BO 4.1 SP2 patch1 .

Thanks

Dharmendra Kumar

Former Member
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Even though it is mentioned for 4.0, it will apply to 4.1 as well, Since your issue is related to OS configuration, not with BO install.

Former Member
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I just checked and right option is selected