About GLC analysis sessions

[mizuhashi]

Dear Experts,

Where can I see the incident number and Service Delivery Order number issued when requesting GLC from SAP?

[Vera_Jiang]

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[mizuhashi]

Dear Vera_Jiang,

Thank you for your support.
I'm satisfied with the content, so I'll close the question.

Regards, Hirotaka

[Vera_Jiang · Accepted solution]

Dear Customer, 

The incident number and Service Delivery Order (SDO) number for a GLC request from SAP can typically be found in the communication or documentation provided by SAP after the request has been processed. These details are often included in the confirmation or notification emails, or within the SAP support portal if you have access to it. If you are unable to locate this information, I recommend reaching out to your service booker or the SAP RSD processor who deliver service in obtaining the incident number and SDO number related to the GLC request.

Best regards,
Vera Jiang