cancel
Showing results for 
Search instead for 
Did you mean: 

0CRM_SALES_ACT_1 or 0CRM_SRV_PROCESS_H settings

Former Member
0 Kudos

Hi guys,

on my BW/CRM 7.0, there are two active extractors:

- 0CRM_SALES_ACT_1

- 0CRM_SRV_PROCESS_H

Both extract only the current state of a ticket (Object_ID) but not the historian of the ticket itself.

At another client, the 0CRM_SALES_ACT_1 extracted "N" records for one ticket (activity), that is it extracted all the changes of the ticket status and not only the last one.

Now I need to get the same thing, but I don't know how.

Do you know how can I set one of these extractors to get the complete info for a ticket?

Or how can I customize these kind of activities/services on CRM system?

Thanks in advance.

Claudia

Accepted Solutions (0)

Answers (2)

Answers (2)

RamanKorrapati
Active Contributor
0 Kudos

Hi,

Have you tried to run full info package without any selections? check it out. Whether required information was pulling or not. if its pulls then that will be solution for your requirement.

Try at dev system.

if not then need to think about custom.

Thanks

Former Member
0 Kudos

All my load tests were done on CRM system by RSA3 tcode, therefore there are not selections to delete!!

The simulation of te extraction by RSA3 was in full mode.

I know that the solution of the problem is in the CRM system customization, does anyone know how to do?

Thanks.

amine_lamkaissi
Active Contributor
0 Kudos

Hi Claudia,

You can do it at your infopackage level.

-Remove restrictions if there are any.

-Or set restruction at date field when you need to get the last record.

Hope it helps.

Amine