cancel
Showing results for 
Search instead for 
Did you mean: 

0 actions have been selected t.c. CRMC_ACTION_JOB SLA actios

Former Member
0 Kudos
234

Hi everyone!

We have configured the SLA for service desk.

When im launching CRMC_ACTION_JOB

with parameters:

Application = CRM_ORDER

Action Profile = SERVICE_ORDER_ITEM_SLA

Promotion Status = 0

Time of Processing = processing using selection report

Report messages me = "0 actions have been selected".

Can anyone say where and what i need to check out?

Regards Sindy.

View Entire Topic
Former Member
0 Kudos

Hi Sindry,

from your thread,I couldnt get what you exactly looking for?

For SLA Checks please follow the blog [SLA configuration hints|http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/24813] [original link is broken] [original link is broken] [original link is broken];

Thanks,

Jansi

Former Member
0 Kudos

[Advanced Quick Guide for VARs Service Desk (Jan 2010) |https://service.sap.com/~sapidb/011000358700000122472008E/SERVDESK_VAR_ADV-E_V6.PDF]

page 46 says:

When you manually execute the report( RSPPFPROCESS ), you get the results list.

there supose to be an actions of SERVICE_ORDER_ITEM_SLA action profile.

But im only see " 0 actions have been selected"