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Product and Topic Expert
Product and Topic Expert
Dear SAP Community,

Let’s have an overview of the latest features and improvements introduced in each of our SAP AI Business Services in this second quarter of the year! – including:

Personalized Recommendation

Get recommendations based on users' browsing history and/or item description.

External general availability

We’re thrilled to announce the general availability of our new service Personalized Recommendation on SAP Business Technology Platform (SAP BTP)!

This new capability uses state-of-the-art machine learning techniques to give visitors to your website highly personalized recommendations based on their browsing history and/or item description. Users can train and use machine learning models to deliver these recommendations across a wide range of business scenarios.

With Personalized Recommendation, you can elevate user experience and engagement, enhance item discovery and conversion, retain business control, curate relevance, and meet KPIs (Key Performance Indicators).

Free tier plan availability on SAP BTP

In addition to its external availability, gain hands-on experience by trying the Personalized Recommendation service in global accounts without any additional cost using the consumption-based commercial model.

Get started with Personalized Recommendation on SAP BTP, and read this onboarding guide by our product manager Kwok Peng Lai to learn how to enable the free tier option.


Data Attribute Recommendation

Apply machine learning to predict and classify data records.


You can now use the AI API from SAP AI Core to consume the Data Attribute Recommendation Regression model template and Invoice Object Recommendation business blueprint.

See Consuming the Service via AI API.

Global Accounts

You can now move subaccounts between your global accounts.

See Initial Setup.


Service Ticket Intelligence

Classify and process incoming service requests using machine learning.


You can now use the AI API from SAP AI Core to consume Service Ticket Intelligence. This is a beta feature.

See Consuming the Service via AI API (Beta).

New AWS Region

Service Ticket Intelligence is now available in the AWS region US East (VA).


Document Information Extraction

Use machine learning to automate your document information extraction processes.

New Technical Limits for Schemas and Templates

The maximum limit for the number of schemas, and templates that you can create per tenant has been increased from 100 to 1000.

See Technical Constraints.

Barcode Supported Countries, and Regions, and Extracted Fields for Invoice Documents

It is now available the list of supported countries, and regions, and extracted fields for barcodes in Invoice documents.

New Supported Countries, and Regions for Invoice Documents

Document Information Extraction now supports the following new countries, and regions for Invoice documents:

Austria, Belgium, Czech Republic, Denmark, Finland, Norway, Poland, Portugal, Slovakia, Slovenia, Sweden


The service now automatically rotates document images to compensate for skewing.

See Supported Document Types and File Formats.

Enrichment Data API

You can now use variants to create multiple versions of the same data record.

See Create Enrichment DataData Variants and Data Duplicates.


Business Entity Recognition

Detect and highlight entities in unstructured text using machine learning.

Global accounts

You can now move subaccounts between your global accounts.

See Initial Setup.

New Version of the sap_address_entity Pre-trained Model

An improved version of the sap_address_entity pre-trained model is now available.

See sap_address_entity.


Join us in the SAP Community not to miss any updates, learnings and ask questions to our experts:

Access all our SAP AI Business services on SAP BTP here.

See you next quarter for other product innovations! 🚀