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Streaming services have seen major growth during COVID-19 as lockdown regulations encouraged people to stay indoors, shifting consumer behavior. How can streaming services remain relevant after the pandemic?

Results from a survey show that customer experience is key.

Erik Vogel, Qualtrics, and Richard Whittington, SAP discuss more findings on the #IndustryInsightsbySAP Podcast hosted by Tom Raftery.

Tune in: