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Former Member

In this video, Marc Farrugia, Director of Human Resources at Sun Communities, tells the story of why Sun Communities chose SuccessFactors and SAP Jam. The transcript follows the video.

Marc Farrugia

Director, Human Resources

Sun Communities


Sun Communities is a real estate investment trust. We are a national company with 185 locations in 25 states. We serve as a premier provider of manufactured housing communities and RV resorts.

One of the first things that I was focused on was taking our department from a very paper-based, manual-process-oriented department to something that was much more cutting edge.

Back as recent as two years ago, all of our new-hire onboarding was done via paper. There were probably five or six different systems that I can recall that we would manually enter folks into. Our time was spent doing administrative functions instead of really serving as HR professionals.

What I needed to do was really find a way – especially as our company was growing – to streamline processes, find a system that would be supportive of our needs, and be able to continue to grow with us.

SuccessFactors solutions

Our HR team is currently using the performance management tool, the succession planning tool, compensation, recruiting management, and Employee Central.

Employee Central has by far served as the most flexible tool that we have had in our HR department.

We have a team member who gets hired through recruiting that then flows into Employee Central as an active hire – and then is just automatically populated into our performance management tool. And that team member on their first day can access the learning management system – and can take training that they need to perform their job as soon as they start. And that’s awesome.


Sun uses the mobile product with SuccessFactors - and we can even access our social collaboration tool, [SAP] Jam, to post comments to things and collaborate on different materials.

One of the things we started doing recently was taking on-the-job videos of team members performing certain functions on the job so that they can pull it up when they're out in a resident's home and figure out how to fix an air-conditioning unit or how to troubleshoot a plumbing issue. And that's all accessible from an iPad or an Android device through the SuccessFactors mobile app.

When you look at the type of backing and the resources that SuccessFactors and SAP puts behind the products that we're using, we know that every quarter, we can rely on another release with a number of different improvements across all of the different modules.

And that, to me, is invaluable.