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Product and Topic Expert
Product and Topic Expert


It's recently come to my attention that our BI Platform 4.1 installer is causing some worries to a few Windows customers. This concerns the BI 4.1 SP01 upgrade, for both the in-place update patch or side by side installation.

The installer doesn't seem to flag all the necessary pre-requisites, missing hotfix updates to windows distributables. The missing piece can be found here: "Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package MFC Security Update x86 and x64 exe...".

This problem gives various symptoms, better described by the follow knowledge-base articles:

In brief, the solution is to rollback the update; add in these missing 3rd party components, then reinstall the upgrade again. After this the environment is recovered.

For information, the following errors are captured installation logs:

  • ERROR: An unexpected internal error occurred. The CMS failed to start: CreateProcess error=14001, The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail. (FWM 23026)

& also in the Event Viewer's log:

  • Activation context generation failed for "E:\APPS\BI4\SAP BusinessObjects Enterprise XI 4.0\win64_x64\SvcMgr.exe". Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found. Please use sxstrace.exe for detailed diagnosis.

I hope this information is of use to the community!