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Attachments coming from SAP ONE Support Launchpad will be handled differently in SAP Solution Manager ITSM

On February 23rd, 2019, SAP will allow customers and partners to upload larger files as attachments (250 MB per file) in the SAP ONE Support Launchpad.

If you are a SAP Solution Manager user this means that there are changes in the way the attachments are being presented to you. Please make sure you check and understand what this means for you and your end customers in the expert blog here.