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Product and Topic Expert
Product and Topic Expert

At SAPPHIRE NOW and ASUG Annual Conference in Orlando many clients were interested in the SAP Enterprise Support Academy. Besides several microforum sessions on this program numerous customers joined our knowledge table to hear how the “learning from experts to experts” model works.

Heike Laube who is the global head of the SAP Enterprise Support Academy did a great job in convincing customers to learn more about this initiative. Here’s a picture of Heike where she is demonstrating the Academy to a customer at our SAP Active Global Support Center at SAPPHIRE NOW:

It’s definitely a challenging task to summarize this customer focused one-stop shop for SAP Enterprise Support services within a few minutes but Heike gave it an inspiring try. So please listen to Heike and learn how you can directly benefit from the extensive services and features that we have in store for you: (Video)

All the capabilities of the SAP Enterprise Support Academy – best practices, meet the expert sessions, accelerated innovation enablement, expert-guided implementations, and guided self-services – can, in addition to todays’ lifecycle-based access, soon be accessed via a role-based approach. Thereby you access content in the format that suits you best. New delivery methods and formats for knowledge transfer plus many new roles will be made available throughout 2012. Roles will include CIO, IT architect, Basis administrator, and several more…

Furthermore, other new features will also be launched in Q2. So please join the SAP Enterprise Support Academy today and start leveraging the outstanding services that are already part of your support contract! You can find the Academy within the SAP Service Marketplace via the following link:

Previous blogs:


SAPPHIRE NOW – Ta-dahhhh for the SAP Active Global Support Center

SAPPHIRE NOW – What’s cooking at the SAP Active Global Support Center?

SAPPHIRE NOW – Bring it on!

SAPPHIRE NOW – Day One Done, Day Two to Come

SAPPHIRE NOW – Day Two: It’s heating up!

SAPPHIRE NOW – Solution Manager² !?

SAPPHIRE NOW – Analysts’ Perception on Support

Benjamin Wilk is part of SAP’s global Maintenance Go-To-Market organization.

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